📦 SHIPPING & PICKUP POLICY

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📦 SHIPPING & PICKUP POLICY *

At Truloves Natural Beauty, I package every order with love, intention, and care — and every product is chosen with meaning. Since my items are handmade, small-batch, or limited-edition, I do my best to get them to you quickly and safely.

🕒 Processing Time

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🕒 Processing Time *

  • Most orders ship out same day or next day, but my official processing window is 1–5 business days.
    Business days are Monday–Friday, and do not include weekends or holidays.

    For example: If you order on a Thursday, 3 business days means your order may ship by the following Tuesday.

    *Sales tax is charged on all items and shipping as required by state and federal laws.

🚚 Shipping Details

I currently ship anywhere within the U.S. except Alaska and Hawaii.

  • Standard $6 Flat Rate Shipping on all orders

  • FREE Shipping on orders over $75

  • Delivery takes about 3–7 business days after the package is shipped depending on where you live

I always choose the most affordable and efficient method for you.
At this time, I don’t offer expedited shipping. If you need something by a certain date, please place your order at least 7 business days in advance.

📍 Pickup Options (Free)

  • Client/Salon Pickup
    If you’re a hair client or TNB Member, you can also choose local pickup and I’ll give it to you in person during your appointment.

    🎁 Freebies

  • Every order may include a surprise bonus item, such as:

    • Crystals

    • Stickers

    • Jewelry

    • Makeup brushes

    • Hair accessories

    Every package is photographed before shipment or pickup to ensure accuracy and protect both of us.

    📬 Tracking Your Order

    You’ll receive a tracking number by email once your order ships. You can also log in to your account on my site to view order status and shipping updates.

  • 🔒 Secure Address Notice

    Please double-check your shipping address before completing checkout.
    I’m will not be held responsible for packages sent to an incorrect address if you entered it wrong.
    If your package is marked delivered but missing or stolen, you’ll need to file a claim with USPS. I’ll help however I can, but I can’t reimburse for packages marked as delivered.

🔁 RETURN & EXCHANGE POLICY

Because most of my items are limited stock or one-of-a-kind, I rarely restock the exact same styles or products. For that reason, I do not offer refunds to your payment method unless the item is damaged or I made a mistake.

If you are not satisfied with your purchase, we may issue:

  • Full store credit (minus shipping/processing fees), OR

  • Partial refund to your original payment method (minus shipping/processing fees)
    Only for approved merchandise returned within 7 days of receiving your order.

After 7 days, all sales become final.

📋 Return Requirements:

  • Item must be in new, unused, unwashed, and unworn condition.

  • Original tags must be attached and original packing slip included.

  • Hair oil must be unopened.

🔒 Final Sale Items:

These items cannot be returned or exchanged under any circumstance:

  • Hair accessories

  • Hair oil

  • Clothing

  • Edge wraps

  • Bonnets

  • Eye masks

  • Herbal smoke accessories

  • Socks

  • Items marked “Final Sale”

No price adjustments will be made on previously purchased items.
Shipping fees are non-refundable unless we made an error.

🛠 Defective or Wrong Item?

If you receive the wrong item or a defective product, please:

  1. Email trulovesnaturalbeautyllc@gmail.com within 1 full day of receiving it.

  2. Include your order number, clear photos and video, and a brief description of the issue.

We'll be happy to make it right.

🔄 Exchange Policy

  • Exchanges are based on stock availability.

  • If the item you want to exchange is unavailable, you may opt for store credit.

  • Truloves Natural Beauty Boutique reserves the right to refuse any return or exchange based on the condition of the returned item.

📦 How to Return an Item

To request a return:

  1. Email trulovesnaturalbeautyllc@gmail.com with your order number and reason.

  2. If approved, you’ll receive the return address:

    Truloves Natural Beauty LLC – Returns
    1601 Assembly Street, Suite 1073
    Columbia, SC 29202

  3. Customers are responsible for return shipping fees.

  4. Allow up to 14 business days for returns to be processed.

If you're a salon client, email or DM us —I allow in-person return drop-offs if pre-approved.

❗ Out of Stock?

If an item you ordered becomes unavailable, I’ll notify you within 1 business day and issue a full refund.

❗ Fraud & Protection Note

To protect our business and ensure fairness to all customers:

  • Photos or video proof may be required for any refund or damage claim

  • Items returned in unacceptable condition will not be processed

  • Truloves Natural Beauty reserves the right to refuse any return at our discretion